Am I Eligible?

We are a referral-only foodbank. We do not decide who is eligible for our services. Anyone seeking our support must contact one of our partner agencies listed below (you may already be working with one) to request a referral to us. They can also advise you on what other support you may be eligible for.

For example, you can ask for a referral from Citizens Advice South West Surrey. Their advisers can arrange for you to shop with us and discuss ways to improve your general situation. 

As soon as you have a referral in place, you can phone the Store during our opening hours to arrange your private appointment to shop with us. We’ll ask for a few details about you and any others in your household to make sure we can meet dietary requirements and personal care needs. This information will be kept strictly private. 

If you need a few extras to tide you over, look in our Community Cupboard, situated outside the Store during our opening hours. It contains produce and basic supplies that anyone is free to take, without a referral. You can also access the Godalming Community Cupboard in Godalming town centre.

If you are in crisis and without food: Call us to arrange an emergency food parcel, and we will ask Citizens Advice to follow up with you.  

Citizens Advice South West Surrey, are a charity helping people in Waverley and are affiliated to UK Citizens Advice. They offer free help and advice covering housing, employment, managing debt, applying for benefits and more. They can make referrals to us and can also let you know of any other support that you're eligible for. 

Their Godalming office is located at 36, Bridge Street, Godalming GU7 1HP and you can drop-in to see them from 10am-12pm Monday, Tuesday, Wednesday & Friday, and 1pm–3pm on Thursdays. You can also call their Adviceline on freephone 0808 812 7087 or use the Enquiry Form on their website.

The Home-Start in Waverley charity is a free, independent and confidential volunteer service, supporting vulnerable families with young children, across the Borough of Waverley.  Home-Start volunteers visit families in their homes, offering compassionate and confidential support.
Home-Start in Waverley can make referrals to us and provide friendly parent-to-parent support as a simple yet effective way of enabling families to get back on track.

You can contact them by phone 01252 737453, using a contact form on their website, or via email info@homestartwaverley.org.

Surrey County Council Adult Social Care aims to help people stay independent, safe and well so they can live the lives they want to. This includes people who are frail, have disabilities, mental health issues as well as the people who care for them. They provide information and advice about care and support to all residents, offer short term help and options for longer term support if people have more complex needs.

Phone: 0300 200 1005 : 9am to 5pm, Monday to Friday

Email: asc.infoandadvice@surreycc.gov.uk

For alternative methods of contacting them, including an online chat service, see: https://www.surreycc.gov.uk/adults/care-and-support/contact